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Customer care - FAQ

Brand & Company

  • AMENDI is a Swedish-American clothing brand with a focus on transparency, responsible design, and production. The name “AMENDI” is a moniker for amendments which means: progression, correction, or improvement. We do not just want to make clothes you can love and trust, we want to do our part to fix what’s broken in our global communities.

  • From an ecological standpoint it is basically impossible for a business to be truly sustainable, especially as fossil fuels remain the primary energy source globally.

    However, with the rise of smarter farming practices, renewable energy sources, burgeoning technologies that reduce water usage and waste, there are more ways than ever before for companies to get greener. AMENDI takes full advantage of these resources.

    For starters we built our entire raw material and production supply chain in one country. This reduces the amount of freightage, which lessens our carbon footprint, and allows for better oversight and higher quality control which ultimately reduces waste.

    Quality is an essential element for a sustainable product. The longer a garment can last, the fewer natural resources are needed to create new ones.

    Secondly, we primarily source organic, recycled, or upcycled fabrics.

    Third, is technology. One reason we chose our partners is because they have invested in the latest machinery that can build and treat garments without using traditional toxic chemicals or creating excess waste.

    Fourth, by providing honest easy-to-access information we hope to not only build trust with our customers but start a conversation around how the industry really works and what we, and others, can do better.

    One last example, and maybe the most important: sustainability as a mindset and not a marketing scheme.

    At AMENDI we don’t claim to be perfect. But we are passionate about doing better and constantly evolving. We recognize the climate crisis is real and a direct threat. We recognize the irony of starting a clothing brand in this environment, but we don’t believe cynicism or sadness is a solution. Instead we want to take action. We want to partner with businesses and brands who share our values. We are inspired by customers who do whatever they can in their everyday lives to make the world a better place, whether that’s reusing a plastic water bottle, or holding the door for a stranger.

  • We developed two major projects to make our transparency initiatives easy to access and comprehend.

    The first, our Fabrications Facts tag, which is attached to everything we make, presents the most essential elements of the garment including fabric composition and cost details. We develop every tag to reflect each specific garment’s make-up. With a glance you will be able to glean how “sustainable,” or “moral,” or “valuable” that garment is yourself. Click here to go to visit our Transparency page and learn more about our Fabrication Facts tag.

    Our second major initiative is our Traceability Module which allows you to track the journey of every piece of AMENDI from the loom to your closet. Knowing where your clothes come from, and all it takes to make them, is essential in understanding their true value. Just type in the style or sku number in the search bar and learn all about your garment’s journey. Click here to go to the Traceability Module

  • AMENDI distributes its products via third party resellers and at amendi.com. If you have an interest in becoming a stockist please send us an email at info@amendi.com with a short presentation of your store including brand mix, location, e-commerce presence and images. We will get back to you within 48 hours.

  • AMENDI is a Swedish-American clothing brand with a focus on transparency, responsible design, and production. The name “AMENDI” is a moniker for amendments which means: progression, correction, or improvement. We do not just want to make clothes you can love and trust, we want to do our part to fix what’s broken in our global communities.

  • We developed two major projects to make our transparency initiatives easy to access and comprehend.

    The first, our Fabrications Facts tag, which is attached to everything we make, presents the most essential elements of the garment including fabric composition and cost details. We develop every tag to reflect each specific garment’s make-up. With a glance you will be able to glean how “sustainable,” or “moral,” or “valuable” that garment is yourself. Click here to go to visit our Transparency page and learn more about our Fabrication Facts tag.

    Our second major initiative is our Traceability Module which allows you to track the journey of every piece of AMENDI from the loom to your closet. Knowing where your clothes come from, and all it takes to make them, is essential in understanding their true value. Just type in the style or sku number in the search bar and learn all about your garment’s journey. Click here to go to the Traceability Module

  • From an ecological standpoint it is basically impossible for a business to be truly sustainable, especially as fossil fuels remain the primary energy source globally.

    However, with the rise of smarter farming practices, renewable energy sources, burgeoning technologies that reduce water usage and waste, there are more ways than ever before for companies to get greener. AMENDI takes full advantage of these resources.

    For starters we built our entire raw material and production supply chain in one country. This reduces the amount of freightage, which lessens our carbon footprint, and allows for better oversight and higher quality control which ultimately reduces waste.

    Quality is an essential element for a sustainable product. The longer a garment can last, the fewer natural resources are needed to create new ones.

    Secondly, we primarily source organic, recycled, or upcycled fabrics.

    Third, is technology. One reason we chose our partners is because they have invested in the latest machinery that can build and treat garments without using traditional toxic chemicals or creating excess waste.

    Fourth, by providing honest easy-to-access information we hope to not only build trust with our customers but start a conversation around how the industry really works and what we, and others, can do better.

    One last example, and maybe the most important: sustainability as a mindset and not a marketing scheme.

    At AMENDI we don’t claim to be perfect. But we are passionate about doing better and constantly evolving. We recognize the climate crisis is real and a direct threat. We recognize the irony of starting a clothing brand in this environment, but we don’t believe cynicism or sadness is a solution. Instead we want to take action. We want to partner with businesses and brands who share our values. We are inspired by customers who do whatever they can in their everyday lives to make the world a better place, whether that’s reusing a plastic water bottle, or holding the door for a stranger.

  • AMENDI distributes its products via third party resellers and at amendi.com. If you have an interest in becoming a stockist please send us an email at info@amendi.com with a short presentation of your store including brand mix, location, e-commerce presence and images. We will get back to you within 48 hours.

Products

  • We offer a range of fits in both mens and womens silhouettes.
    For men we offer three fits:
    AKE – slim straight fit with a mid-rise good for any occasion.
    LARS – a slimmer fit with a tapered leg, mid-rise, call it a kind-of skinny jean.
    BOB – looser fit with a mid-rise, we describe this fit as “regular” but it depends on the context.

    For women we offer four fits:
    KAROLINA – a tight fit with a high rise.
    MOLLE – modernized heritage fit with a slightly higher rise and cinched waist.
    ROSIE – our version of the “mom” jean with super high rise and a tapered leg.
    VIVI – wide leg reverse taper jean with a higher rise, wear it long to drape over a sneaker or cropped.

  • We offer two major collections each year, the spring drop is available from mid February and the fall drop from the end of August. We also release products throughout the season. The best way to keep track of those is to sign up for our newsletter here.

  • We know choosing the right size can be difficult and depends on how you’d like the product to fit. To help you through this process, we recommend accessing our measurement chart (link to chart) and the size guide on each individual product page. If you are uncertain of your size or have any questions, feel free to drop us a line at customercare@amendi.com and we will happily help.

  • Yes we do! And everyone in between!
    Even though we use MENS and WOMENS categories as a guide we believe in the fluidity between them and encourage the exploration of both.
    For more specific info feel free to email us at customercare@amendi.com.

  • We offer a range of fits in both mens and womens silhouettes.
    For men we offer three fits:
    AKE – slim straight fit with a mid-rise good for any occasion.
    LARS – a slimmer fit with a tapered leg, mid-rise, call it a kind-of skinny jean.
    BOB – looser fit with a mid-rise, we describe this fit as “regular” but it depends on the context.

    For women we offer four fits:
    KAROLINA – a tight fit with a high rise.
    MOLLE – modernized heritage fit with a slightly higher rise and cinched waist.
    ROSIE – our version of the “mom” jean with super high rise and a tapered leg.
    VIVI – wide leg reverse taper jean with a higher rise, wear it long to drape over a sneaker or cropped.

  • We know choosing the right size can be difficult and depends on how you’d like the product to fit. To help you through this process, we recommend accessing our measurement chart (link to chart) and the size guide on each individual product page. If you are uncertain of your size or have any questions, feel free to drop us a line at customercare@amendi.com and we will happily help.

  • We offer two major collections each year, the spring drop is available from mid February and the fall drop from the end of August. We also release products throughout the season. The best way to keep track of those is to sign up for our newsletter here.

  • Yes we do! And everyone in between!
    Even though we use MENS and WOMENS categories as a guide we believe in the fluidity between them and encourage the exploration of both.
    For more specific info feel free to email us at customercare@amendi.com.

Ordering & payments

  • We accept all major credit cards; VISA, Mastercard, American Express, Maestro and Discovery. You can see your payment options at checkout.

  • Please check your spam filter if you haven’t received an email with order or shipping confirmation.
    Still no information? Contact customercare@amendi.com and include your order number or the email address you used when placing the order as a reference and we’ll help you out.

  • A common reason why your order doesn’t go through is because your bank or credit card company has a block against transactions on foreign sites. AMENDI is a Swedish company that operates from Sweden. Contact your bank and have them remove the block and try to place the order again.

    If you for some reason can’t get a hold of your bank, you can also use PayPal as a payment method. PayPal is free for all consumers and if you do not have an account it’s easy to sign up at PayPal.

  • We have the highest ambitions to provide an impeccable customer experience and we try to answer all emails within 24 hours.

  • We accept all major credit cards; VISA, Mastercard, American Express, Maestro and Discovery. You can see your payment options at checkout.

  • A common reason why your order doesn’t go through is because your bank or credit card company has a block against transactions on foreign sites. AMENDI is a Swedish company that operates from Sweden. Contact your bank and have them remove the block and try to place the order again.

    If you for some reason can’t get a hold of your bank, you can also use PayPal as a payment method. PayPal is free for all consumers and if you do not have an account it’s easy to sign up at PayPal.

  • Please check your spam filter if you haven’t received an email with order or shipping confirmation.
    Still no information? Contact customercare@amendi.com and include your order number or the email address you used when placing the order as a reference and we’ll help you out.

  • We have the highest ambitions to provide an impeccable customer experience and we try to answer all emails within 24 hours.

Shipping & Returns

  • We ship using UPS or DHL, depending on your shipping address. Most orders arrive within 2-5 business days. Once your order has left our warehouse in Sweden, you will receive a shipping confirmation, including your tracking number. Please monitor shipping progress using this information.

  • Please note that tracking information may take a few hours to activate. If after this time, your tracking is still not working, contact us at customercare@amendi.com and we will look into your order.

  • We unfortunately don’t ship to all countries due to market regulations and limitations in our freight service network.

  • We do our best to provide as much information about each garment like model shots and detailed “size guides” on each product page so that you know as much about the product before you commit to purchasing it. We offer free shipping worldwide when you purchase over $200, we also offer free returns (for a limited time only) until we have physical stores were you can try on the products.

  • A shipping confirmation will be sent out to your e-mail address as soon as it’s on its way. The shipping confirmation will contain a UPS tracking number (outside of Sweden) which makes it possible for you to track your shipment and also see when UPS has scheduled their first delivery attempt. For our Swedish customers a DHL tracking number will be provided and you will be notified once your shipment is ready for pick up at your nearest or or preferred DHL service point.

  • If you are to change your mind on your purchase and still within the return window of 14 days, the product in original unworn condition with no wear marks and all labels intact and attached to the garment you are welcome to return them. All returns are processed within 10 business days from the day it reaches our warehouse in Sweden. The refund is issued via the payment method you selected when you placed the order.

    To return, simply follow the instructions on the return form. We submit a pre-printed return label to all our orders. Simply use this in case of a return. When using the pre-printed return label your shipment will be traceable, insured and delivered within a few days. Remember to include the return form in the package.

    We will deduct the return freight from your refund.

  • We ship using UPS or DHL, depending on your shipping address. Most orders arrive within 2-5 business days. Once your order has left our warehouse in Sweden, you will receive a shipping confirmation, including your tracking number. Please monitor shipping progress using this information.

  • We do our best to provide as much information about each garment like model shots and detailed “size guides” on each product page so that you know as much about the product before you commit to purchasing it. We offer free shipping worldwide when you purchase over $200, we also offer free returns (for a limited time only) until we have physical stores were you can try on the products.

  • Please note that tracking information may take a few hours to activate. If after this time, your tracking is still not working, contact us at customercare@amendi.com and we will look into your order.

  • A shipping confirmation will be sent out to your e-mail address as soon as it’s on its way. The shipping confirmation will contain a UPS tracking number (outside of Sweden) which makes it possible for you to track your shipment and also see when UPS has scheduled their first delivery attempt. For our Swedish customers a DHL tracking number will be provided and you will be notified once your shipment is ready for pick up at your nearest or or preferred DHL service point.

  • We unfortunately don’t ship to all countries due to market regulations and limitations in our freight service network.

  • If you are to change your mind on your purchase and still within the return window of 14 days, the product in original unworn condition with no wear marks and all labels intact and attached to the garment you are welcome to return them. All returns are processed within 10 business days from the day it reaches our warehouse in Sweden. The refund is issued via the payment method you selected when you placed the order.

    To return, simply follow the instructions on the return form. We submit a pre-printed return label to all our orders. Simply use this in case of a return. When using the pre-printed return label your shipment will be traceable, insured and delivered within a few days. Remember to include the return form in the package.

    We will deduct the return freight from your refund.

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